POLICIES

TERMS AND CONDITIONS OF SALE

terms of sale:
Purchase of any products sold by General Tool shall be subject to and expressly limited by the terms and conditions contained herein. No changes to, waiver of, or addition to any of these terms and conditions shall be effective unless agreed to in writing and signed by General Tool. Buyer acknowledges and agrees that these terms and conditions supersede the terms and conditions of any purchase order or other documentation used by Buyer and, except for delivery and billing addresses, quantities, prices and items ordered, any conflicting or additional terms are void and have no effect. Subject to the preceding, for convenience purposes only, Buyer may place orders using their purchase order forms and other documentation; however, the terms and conditions stated herein shall control and prevail for purposes of the purchase.

GENERAL TOOL RESERVES THE RIGHT AT ANY TIME TO AMEND THE TERMS AND CONDITIONS STATED HEREIN. AT TIME OF PLACING AN ORDER, PLEASE INQUIRE ABOUT CHANGES TO SALES TERMS AND CONDITIONS STATED HEREIN. OTHERWISE, BY PLACEMENT OF THE ORDER, BUYER SHALL BE DEEMED TO HAVE ACCEPTED SUCH AMENDED TERMS AND CONDITIONS. ADDITIONAL TERMS AND CONDITIONS BEYOND THOSE STATED HEREIN MAY APPLY TO CERTAIN PRODUCTS.

minimum order amount: $100.00

prices:
General Tool reserves the right to change the prices and specifications of its products at any time without notice.

payment:
Payment terms are net 30 days from the date of invoice. Credit card payments will only be accepted for the full amount of the purchase. The credit card payment will have to clear before product is shipped. Any credit card used must be that of Buyer or Buyer's company. No third party credit cards will be accepted. Buyer's obligation to pay outstanding invoices and all other amounts due and owing is absolute and unconditional and shall not be subject to any abatement, reduction, set-off, defense, counterclaim, interruption, deferment, recoupment or otherwise any reduction and/or delay in payment regardless of the reason. Buyer is not eligible for any discounts if any invoice is past due. Payments made to General Tool will be applied to the oldest invoice first with no exception. If a check remitted for payment is returned for any reason, including but not limited to, for insufficient funds, Buyer will be charged an additional thirty dollar ($30.00) handling charge per check.If a credit card is declined twice or more for the same transaction, Buyer will be charged an additional twenty five dollars ($25.00) for each incident. Any disputed amounts should be reported immediately along with remittance of the undisputed amount by the invoice due date. If General Tool agrees with Buyer's dispute claim, General Tool will credit Buyer the appropriate amount. General Tool reserves the right in its sole discretion to require prepayment from any Buyer at any time and may refuse to sell and/or withhold further shipment until all overdue balances are paid. Buyer shall be liable for and shall reimburse General Tool for all costs and expenses incurred in connection with collection efforts of any amounts due and owing and/or to enforce of its rights, including without limitation, reasonable attorney's fees and expenses, court costs, and costs of collection agencies.

return goods policy: Please refer to General Tool's Return Goods Policy included herein.

miscellaneous: General Tool shall not in any event be liable to Buyer for any indirect, incidental, special, punitive or consequential damages (including any damage for lost income, revenues and/or profits), or otherwise arising out of or in connection with furnishing of products, parts or service hereunder or the performance, use of, or inability to use any products, parts or service, or otherwise, whether based in contract, warranty, tort, including without limitation, negligence, or any other legal or equitable theory. General Tool's total liability for any claim or action shall not exceed the purchase price of the product(s) in connection with the claim or action.

shipping: Buyer may arrange for delivery by providing General Tool with their account number for a freight carrier. Unless otherwise arranged by Buyer, General Tool will schedule and prepay for delivery via standard delivery method with a freight carrier of its choosing. All drop ship orders directly to a Buyer's customer must include the customer's "Ship To" Name, Address, and Telephone Number. General Tool will place Buyer's shipping label on the package and include a Packing List if pre-arranged by Buyer, otherwise, the shipping label on the package will not show "Ship From" information nor will the package contain a Packing List. Freight costs on drop ship orders will be charged through one of the following ways:

  • Freight collect to drop ship customer
  • Buyer's FedEx or UPS number upon receipt of the Purchase Order
  • Shipping charge will be billed on customers invoice.

Drop ship charge will be $3.00 per piece with the maximum of $15.00 per shipment. General Tool will not accept any direct return of product(s) from a Buyer's drop ship customer. Any and all returns must come from Buyer. If shipment is refused by "Ship To" customer for no fault of General Tools, Buyer will be charged a 15% restocking fee.

GENERAL TOOL IS A MANUFACTURER & DISTRIBUTOR TO RESELLERS. IT IS THE RESPONSIBILITY OF BUYER TO PROVIDE ITS CUSTOMERS WITH ALL NECESSARY PRODUCT SAFETY AND HEALTH INFORMATION AND NOTICES AND WARNINGS AS REQUIRED BY OSHA AND OTHER REGULATIONS. IF PRE-ARRANGED BY BUYER, GENERAL TOOL WILL PLACE LABELS AND/OR PACKAGE THE PRODUCT WITH NOTICES AND/OR WARNINGS AS DIRECTED BY BUYER. HOWEVER, BUYER ASSUMES ANY AND ALL RISKS AND LIABILITIES ASSOCIATED WITH THE SUFFICIENCY AND APPROPRIATENESS OF THE INFORMATION CONTAINED IN THE LABEL AND/OR PACKAGING.

RETURN GOODS POLICY

return policy:
Other than warranty returns, only new/unused STOCK items may be returned. Returns on special order and/or custom items are not accepted.

All requests for non-warranty return of products purchased from General Tool must be made within SIX (6) MONTHS from date of purchase.

All returns must be accompanied with a clearly marked Return Authorization Number issued by the account manager.

All new/unused product returns are subject to a 15% restocking change.

All returns must be delivered to the below address along with the following information:
General Tool, Inc. 2025 Alton Parkway Irvine, CA 92606
Invoice number;
Return Authorization Number; and
Reason for return


warranty:
General Tool warrants products sold against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of purchase. NORMAL WEAR AND DAMAGE RESULTING FROM ABUSE, MISUSE AND/OR USE OF THE PRODUCT FOR UNINTENDED APPLICATION IS NOT COVERED UNDER THIS WARRANTY. General tool's liability is strictly limited to repair or replacement of the defective product.


TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, GENERAL TOOL SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT EFFECTS. IF GENERAL TOOL CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY GENERAL TOOL IN ITS SOLE DISCRETION.